Your privacy.
In plain language.

Who we are

TranSort is a fleet management software product owned and operated by Yadnx Tech, an Udyam-registered Micro Enterprise in Pune, Maharashtra, India. This policy covers the website at transort.in and the TranSort application at app.transort.in. Questions and requests go to support@transort.in.

Two kinds of information

Information about our customers — the business that subscribes, its owner and the people it invites, and its billing. Yadnx Tech decides how this is used and is responsible for it (the “Data Fiduciary” under India’s Digital Personal Data Protection Act, 2023).

Information our customers enter about others — their drivers, staff, customers, consignors and consignees. This belongs to the customer. We store and process it only on the customer’s instructions to provide the service (as their “Data Processor”). We do not sell it, mine it, or use it to train AI models. If you are a driver or employee whose details are in TranSort, your employer or transport operator controls that record; we will help them respond to your request.

What we collect

Customer and company details: company name, the lines of business you run, address and tax details you enter, plan, vehicle count and subscription status.

User names and contact details: names, mobile numbers, email addresses (verified by Google for office users), role, permissions and language preference.

Driver and staff information: names, mobile numbers, employee codes, driving licence details, identity documents (Aadhaar and PAN) used for the employee record, bank details for payroll, attendance, advances, allowances and pay. Identity numbers are shown masked in the app.

Vehicle information: registration numbers, vehicle papers and their expiry dates, fitment, maintenance, tyres, batteries, fuel and costs.

Trip and consignment information: bookings, duty slips, kilometre logs, consignment notes (LR), loading challans, proof of delivery, freight bills, receipts, odometer photographs, and the customer, consignor and consignee details and signatures on those documents.

Location and GPS data: TranSort shows a live map using the GPS tracker account your business already has; positions of your vehicles are read from that tracker provider with your credentials. When a driver records a trip scan, delivery or fuel claim, the app may also capture the phone’s location at that moment, with the browser’s permission. TranSort does not continuously track personal phones.

Subscription and payment information: plan, billing period, vehicle count, invoices, payment status and payment gateway references. Card, UPI and bank details are entered directly with the payment gateway and are not stored by us.

Usage and log data: IP address, browser and device details, timestamps, error logs, push-notification subscriptions, and the permanent audit log of who changed what and when inside your account.

Photos, documents and voice notes that your team submits to AI-assisted capture, and messages you send us by WhatsApp, email or phone.

How we use it

To create and secure accounts and sign-in; to run the modules your business has chosen; to calculate, store and print documents such as duty slips, bills and payslips; to bill your subscription and issue invoices; to send account, subscription, billing and service notifications; to provide support; to keep the audit trail a transport business must be able to produce; to protect the service against abuse; and to meet legal obligations. We use aggregated, non-identifying usage information to improve the product.

WhatsApp and other notifications

With the consent given at sign-up, TranSort sends account, subscription, billing and service-related notifications by WhatsApp, email and in-app push. These are sent from the TranSort business account on the WhatsApp Business Platform, operated by Yadnx Tech. Product updates and offers are sent by WhatsApp only if you separately opt in, and you can opt out at any time by replying to the message or emailing support@transort.in. Your business may also use TranSort to send its own operational WhatsApp messages (for example a duty link to a driver); those are sent on your instructions.

Who else processes it

We share information only with service providers that make TranSort work, and only for that purpose:

Supabase — database and file storage. Kuberns — application hosting. Google — sign-in for office users, and Gemini AI processing of the photos, documents and voice notes submitted to AI-assisted features. Resend — transactional email. Meta Platforms — WhatsApp Business Platform for notifications. Razorpay — payment gateway; it receives your billing details and payment instrument, never your fleet records. Your GPS tracker provider — read with the credentials you connect. Browser vendors deliver push notifications you have allowed.

Some of these providers process information outside India. We choose providers with appropriate security commitments and contractual terms; contact us before uploading information subject to location restrictions if you need the current hosting details.

Cookies

This website sets no analytics or advertising cookies and loads no third-party trackers. The application sets a signed session cookie so you stay signed in and a short-lived cookie during sign-up; both are strictly necessary. The pricing calculator runs in your browser and sends nothing to us.

Retention and deletion

Photographs of identity documents (Aadhaar, PAN, licence) are deleted 90 days after upload; the extracted details remain on the employee record. Other records are kept for as long as your subscription runs, and while a lapsed or cancelled account remains open for export. Cancelling a subscription is not a deletion request. When you ask us to delete your account, it is first closed and held for a short period so an accidental closure can be reversed, then deleted, except for what accounting, tax or legal obligations require us to keep. You can export your records at any time.

Security

Data travels over TLS. Credentials you connect for your own vendors are encrypted at rest. Access inside your account is controlled by roles and permissions; access by our team is limited to what support and operations require and is logged. If a breach affects your information we will notify you and the authorities as the law requires.

Your rights

Under the Digital Personal Data Protection Act, 2023 you may ask for access to your personal information, correction of anything inaccurate, erasure where we are not required to keep it, and the identity of processors it has been shared with. You may withdraw consent for WhatsApp notifications at any time, and nominate someone to exercise these rights for you. Email support@transort.in with “Privacy request” in the subject. We may verify your identity and authority first. Where the record is held by your employer or transport operator, we will pass the request to them and act on their instructions.

Grievance officer

Privacy grievances are handled by Yadnx Tech at support@transort.in · +91 70401 91010. We acknowledge grievances promptly and aim to resolve them within the time the law allows.

Children

TranSort is a business product. We do not knowingly collect information about anyone under 18.

Changes

We will post changes here and update the date above. Material changes are also notified to account owners by email or in the app.

Contact and business details