A clear way to cancel.

Try before you pay

Every TranSort account starts with a 14-day free trial. No payment card is required and nothing is charged when the trial ends. A paid subscription starts only when you choose a plan and authorise payment, so the trial is the safest way to decide whether TranSort fits your fleet.

How to cancel

Cancel at any time from the Your plan screen in TranSort, or by emailing support@transort.in from your registered email address with your company name. We confirm every cancellation in writing. Cancellation stops the next renewal; it does not delete your account or your records, and it does not shorten the period you have already paid for.

Monthly subscriptions

You can cancel a monthly subscription at any time. Your access continues until the end of the current paid month and no further payment is collected. The current month is not refunded, because the service has been provided for it.

Yearly subscriptions

You can cancel a yearly subscription at any time. Cancellation stops the next renewal and your access continues until the end of the paid year.

If you cancel and ask for a refund within 14 calendar days of a yearly payment, we refund the unused portion of that payment on a daily pro-rata basis. After the 14-day window, the yearly payment is not routinely refunded; the paid year runs to its end.

Access after cancellation

Your account stays fully usable until the end of the paid period. After that it becomes read-only: you can still sign in as the owner, view your records and download reports, subject to plan and retention rules. You can export everything you need before the account closes. Cancelling renewal and deleting your data are separate requests; see the Privacy Policy.

Duplicate payments

If you are charged twice for the same period, we refund the duplicate payment in full to the original payment method once the payment gateway confirms both transactions. Email us the invoice or payment reference and the date of each charge.

Failed or incomplete transactions

If money leaves your account but your subscription is not activated, the transaction has usually failed between your bank and the payment gateway. Such amounts are normally reversed automatically by the gateway or your bank, typically within 5–7 working days. If the amount has not been reversed in that time, contact us with the transaction reference and we will trace it with the payment gateway. We never activate a subscription until the gateway confirms the payment.

Refund eligibility

We refund, once verified: a duplicate payment; a payment collected after a confirmed cancellation; a charge for more vehicles than you had active in the billing period; a yearly payment cancelled within the 14-day window (pro-rata); and any refund required by applicable law.

We do not routinely refund: the current month of a monthly subscription; a yearly payment after the 14-day window; or a period in which the service was available and used. Tax adjustments on a refund follow applicable GST invoicing rules.

Refund method and timelines

Approved refunds go back to the original payment method through our payment gateway. We aim to initiate an approved refund within 7 working days of approving it. Banks and card networks control when the money appears in your account; this is typically a further 5–7 working days after we initiate it. We share the refund reference with you as soon as we have it.

Billing errors and service problems

If a charge looks wrong, email us the invoice number, the payment date and what you think is wrong. Do not send card numbers, passwords or banking credentials. We investigate every report and correct or refund a verified error. If a service problem has stopped you using TranSort, tell us so we can investigate and agree an appropriate remedy.

How to reach us

Refunds and cancellations are handled by Yadnx Tech, the operator of TranSort. Email support@transort.in with “Refund” or “Cancel” in the subject, or call +91 70401 91010. We reply in English, Hindi or Marathi.